Returns & Refunds policy

You are entitled to cancel your appointment within 30 days but not less than two days without providing any reason.

The deadline for cancelling an appointment is 30 days from the date you received the confirmation about the payment transfer and two days before your appointment.

To exercise your right of cancellation, you must inform me of your decision by a clear statement.

You can inform me of your decision by e-mail judit.psy@gmail.com

I will reimburse you within 30 days of receiving the cancellation letter. I will use the same payment method you used for the order, and you will not incur any fees for this reimbursement.

Late cancellations and missed sessions:

We are all human, and sometimes we need to cancel an appointment. However, non-attendance significantly impacts any service[1]. It costs money and takes away the opportunity for others to attend that slot. I can also relate to clients cancelling an appointment because of a high fever and other uncomfortable symptoms.

I understand life can be unpredictable, and illness, emergencies, and unexpected events sometimes arise.

To ensure appointment times can be managed fairly and sustainably, please provide at least 48 hours' notice if you need to cancel or reschedule a session. Appointments cancelled with less than 48 hours' notice, or missed without notice, will normally be charged at the full session fee.

At the same time, I recognise that genuine unforeseen circumstances can occur. To allow for this, each client is entitled to one late cancellation per 10 attended sessions without charge. This can cover situations such as illness, family emergencies, or other unexpected events.

This policy is not intended to penalise clients. Rather, it reflects that a therapy session is a reserved time that cannot usually be offered to someone else at short notice.

Thank you for your understanding and for helping me maintain a reliable and consistent service for all clients.

If your treatment is not self-funded (for example, your insurance company or an agency is the payor), you forfeit that session from the treatment course.

Conditions for refund:

I cannot refund a session you attended previously. That time slot was booked solely for you; it was kept for you, we had that session, and I spent time preparing for that session.